Refund & Cancellation Policy

Overview

Trajectory Media LLC is a marketing and creative production agency providing services primarily to e-commerce and direct-to-consumer (DTC) businesses, including creative strategy, ad creative production, conversion rate optimization (CRO), sales funnel development, landing page and website development, and paid advertising setup and management.

This policy explains how refunds, cancellations, setup fees, monthly retainers, and service changes are handled.

Monthly Retainers and Subscriptions

Monthly retainer and subscription services are billed in advance on a recurring monthly basis.

Clients may cancel their monthly service before the next billing cycle by contacting us at contact@trajectorymedia.co.

Once a monthly billing period has started, the fee for that month is generally non-refundable, unless required by applicable law or otherwise agreed in writing.

After cancellation, access to ongoing services, support, creative production, campaign management, or managed services may continue until the end of the current paid billing period, unless otherwise stated in the service agreement.

Setup Fees

Some services may require a one-time setup fee.

Setup fees cover initial work such as account and campaign structure, creative strategy, funnel or landing page development, integrations, tracking configuration, onboarding, and technical implementation.

Setup fees are non-refundable once work has started, unless otherwise agreed in writing.

If the client cancels before any work has started, Trajectory Media LLC may review the request and may issue a partial or full refund at its discretion, depending on the circumstances and any costs already incurred.

Creative, Website, Landing Page and Funnel Projects

For creative production, website, landing page, funnel, and other project-based work, payments made for work already completed or delivered are non-refundable.

If a project is cancelled before completion, the client may be charged for the work already completed, time spent, third-party costs, software or stock-media costs, and any agreed project milestones.

Any remaining balance may be reviewed on a case-by-case basis.

Digital Advertising Services

Trajectory Media LLC may provide digital advertising setup, campaign structure, tracking configuration, creative production, reporting, and optimization support.

Advertising spend (ad budget) paid directly to third-party platforms such as Meta, Google, TikTok, or other advertising platforms is not controlled by Trajectory Media LLC and is non-refundable by Trajectory Media LLC.

Service fees paid to Trajectory Media LLC for campaign setup, management, consulting, creative, reporting, or optimization are non-refundable once the work has started or has been delivered.

Trajectory Media LLC does not guarantee specific sales, revenue, leads, advertising results, return on ad spend (ROAS), or business outcomes.

Third-Party Tools and Software

Some services may require third-party tools, software, domains, hosting, e-commerce or CRM subscriptions, messaging services, advertising platforms, stock media, or other external providers.

Fees paid to third-party providers are subject to the refund and cancellation policies of those providers and are not refundable by Trajectory Media LLC.

Cancellation Requests

To cancel a subscription or service, clients must contact us by email at contact@trajectorymedia.co.

The cancellation request should include:

• Client full name
• Business name
• Email address used for the service
• Service or subscription to be cancelled
• Reason for cancellation, if applicable

Cancellation requests should be submitted before the next billing date to avoid renewal charges.

Refund Requests

Refund requests must be sent by email to contact@trajectorymedia.co.

Each refund request will be reviewed on a case-by-case basis.

Approved refunds will usually be processed back to the original payment method. Processing times may vary depending on the payment provider, bank, or card issuer.

Payment processing fees may not be refundable where they are not returned by the payment provider.

Chargebacks and Disputes

Clients are encouraged to contact Trajectory Media LLC first if they have any issue with a payment, subscription, or service.

We aim to resolve billing issues fairly and professionally.

If a chargeback or payment dispute is opened without first contacting us, we may provide relevant service records, invoices, agreements, communication history, and proof of work delivered to the payment provider.

No Guaranteed Results

Trajectory Media LLC provides creative, strategy, setup, consulting, funnels, websites, landing pages, and digital advertising support designed to improve marketing, conversion, and business operations.

However, Trajectory Media LLC does not guarantee specific sales, revenue, leads, advertising performance, return on ad spend (ROAS), customer acquisition results, or business outcomes.

Results may vary depending on the client's offer, product, market, budget, follow-up process, sales process, industry, and implementation.

Changes to This Policy

Trajectory Media LLC may update this Refund & Cancellation Policy from time to time.

Any updates will be posted on this page with a revised "Last updated" date.

Contact

If you have any questions about this Refund & Cancellation Policy, please contact us at:

Trajectory Media LLC

312 W. 2nd St, Casper, WY 82601, United States

Email: contact@trajectorymedia.co